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George Valverde, DMV Director

Notorious for long lines and draconian service, the DMV shifts gears

By Harrison Sheppard | Dated October 22, 2007

If it's not careful, the Department of Motor Vehicles may soon shed most of the stereotypes Californians have of the agency.

Long detested by drivers for its long lines and seemingly soulless bureaucrats, the agency in the last three years has reduced waiting times, improved customer service and even increased the number of organ donors in California. Much of that has been achieved simply by moving more services online.

Community Comments

  1. rlawler 7:58AM
    November 02, 2007
    I once worked and lived in Shafter (near, ulp, Bakersfield) in the late 70s. The DMV offices in smaller towns even then fought the stereotype. I once forgot to renew my license for several weeks. When I went to DMV to confess my sin, I was the only customer. The kindly clerk said "that's okay, we'll just back date it."
     
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