The Quota: May

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Quality People

By W. Grant Eppler

It is not the quality of golf in your foursome that makes for a great day on the links, it’s the quality of the people. I learned this lesson recently at the Half Moon Bay Ritz Carlton. The first day, I played golf with three solid, good, upstanding people (all of whom shot 10 to 30 strokes over par). We had one of the best golf days ever, with each person supporting, sharing and building on the momentum of the entire group. The day culminated in an unprecedented sunset on the 18th green, four putts for par, and a bagpiper playing while walking along the cliffs.
     The next day I played the same course with another group in which one person shot even par (72) in extreme wind conditions. And, believe it or not, despite the professional caliber of golf that was played that day, three of us just wanted the day to end. It was no fun at all.
     This quality-of-people concept resonates throughout our lives, from the first time our parents say, “I don’t want you to play with so and so,” to the first time you take control and quit your job because your boss is a tyrant. If you surround yourself with honest and hardworking people, chances are you’ll have the best quality working output.
     As salespeople and managers, how do we help foster and maintain quality interactions with people? Here are a few simple things you can do.
     All salespeople know the credo against speaking badly about your competition but what can you do when someone else is speaking badly about a company or a person?
Continued...

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