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The Quota: March

From March 2005

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The Quota: How To Sell, Sell, Sell

By W. Grant Eppler

You need to go out and get more face time,” was the advice, and I bristled hearing it. Although the dated, catch-phrase bothers me, I must admit the idea merited consideration. 
    I found myself sequestered with administrative duties, paperwork and emails. I was only physically calling
on my long-term customers when the
situation demanded an in-person visit — usually to administer damage control.
    Recently, due to production and
shipping issues beyond my control, I encountered customers with extremely high levels of frustration. With me as the emissary trying to explain complex computer-driven production issues, (I am a computer layman), I had become the person to take the heat — and the blame.
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