Insomnia: March 2007

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Morale Boosters; No More Yes People

By Georgene Waterman

Q:
I own a small printing company. We just completed an employee survey to get some feedback on how the employees feel about working here. I was quite surprised to find out that they felt morale was low. The employees range in age from 19 to 29. Since I wasn't even aware morale was low, I have two questions for you: How can I identify low morale, and how can I improve it?

A:
Oftentimes, owners of small businesses are so busy working in the business and running the company that they don't take time out to sit down with their employees on a regular basis to see how things are going. Keeping spirits up in the workplace is one of a manager's most important jobs. But with stress levels in business at an all-time high, this isn't always easy to do. You took the first step by conducting the survey. Confidential employee surveys should be performed on an annual basis. (A business consultant can provide these services to ensure confidentiality.) After the results of the survey are shared with the owner, a task force of both managers and employees should develop a plan to respond to the opportunities identified in the survey. By involving your employees, you will empower them to make things better at work.

Webster defines morale as a mental condition of zeal and enthusiasm. Good morale enables employees to endure hardships, improves productivity and helps them handle changes more easily. You are working with an age group that likes to have fun at work, and, as the employer, you need to provide them that opportunity. Talk with them, and they will tell you exactly what would make work more fun for them. Some businesses have committees that plan parties and other fun activities.
Continued...

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