By Georgene Waterman
Question
I am the owner of an engineering firm located in Valencia, Calif. Like most professional-services firms, I have been working in the business while trying to run the day-to-day activities. It was evident that I needed to put together a team of managers to help me run the business, and that my role needed to be just management and no longer engineering.
I talked to some of my key engineers and chose a few of them to lead small teams. Because we are all engineers at heart and have never had any real management education or training, I hired a local company to help educate us on our new roles. Over a two-year period, we met as a team for four hours every month and were taught all the basics of management.
Even though we all believe what we learned in class, I find that the team is not performing as coached. This process cost the company not only in the fees for the instructor but also in the time away from the job. Can you help us get on track?
Rest Assured...
Continued...
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